“Sundance Vacations interacts with more than a million happy consumers each year and we are committed to striving for the highest level of customer satisfaction,” explains Sundance Vacations President John Dowd. However, despite our best efforts we have learned that we cannot please 100% of the people 100% of the time.
Founded in 1991 by John and Tina Dowd, the company has more than a 20 year history of sending travelers on fantastic vacations at a fraction of the cost of booking the vacation on their own. The company’s goal is to offer the most unique and flexible travel product on the market. Sundance Vacations offer vacations in bulk, and passes the savings on to the traveler.
Recently, a reporter for the Philadelphia Inquirer, contacted us stating he was going to write an article on Sundance Vacations and our service provider Travel Advantage Network (TAN). We responded to his questions and TAN even connected him with a Sundance Vacations’ traveler.
This is the email our traveler sent to Jeff Gelles after that interview.
I just wanted to let you know how I felt about our meeting at my house.
I really am disappointed in your attitudes toward TAN.
I feel as a reporter you should come to an interview with an open mind. I believe you have your mind set on how TAN operates before you came to my house.
Upon leaving, I said to you, “I would like to see your story, when you write it”. You said to me, “Just so you know, it will be mostly negative”.
I am thinking about that statement and don’t understand how you could leave my house with, “mostly negative”, information. I only said one think negative, and that was about one place we didn’t like. We stayed in at least 4 different TAN places a year, in the last 12 years!!! That does not sound bad to me!!!!
I love TAN and feel sorry for people who don’t know how to fully use TAN. All of my friends that use TAN, also, love TAN. I have hundreds of bookings with friends and family!!!
Here is my friend (name removed for privacy) phone number, 215-xxx-xxxx (removed for privacy). He is a member of TAN longer than me. He purchased weeks. He is not a wholesale owner like I am. He upgraded to a VIP just recently. That does not sound like a member with a negative attitude!
I LOVE TAN AND DON’T KNOW WHAT I WOULD DO WITH OUT BEING ABLE TO TRAVEL WITH THEM!
I am hoping you will report on both sides of the story! The good and the bad! Not just your opinion!
Sincerely a Very Happy Traveler,
About Sundance Vacations
Sundance Vacations is a national travel company that specializes in wholesale vacation accommodations. The company is headquartered in Wilkes-Barre, PA and maintains offices in New Jersey, Washington DC, Pittsburgh, Chicago, Northeastern Pennsylvania, and beyond. The company also employs several hundred employees nationally. Sundance Vacations is a highly rated member of the better business bureau, placed in the Best Place to Work in Pennsylvania by Best Companies Group for four consecutive years, and 12th Best Place to Work out of 100 finalist companies from the Best Place to Work Illinois program. The company was recently honored for the second time as one of the Fastest-Growing Travel Companies in Pennsylvania by Inc 500/5000.
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